IT Support Packages

Crystaline Technologies offers a variety of support plans & packages that can be customized to our client's individual needs. We offer blocks of time, as well as comprehensive IT support packages, and unlimited support at affordable flat-rate prices.

Crystaline matches your needs with our processes, tools and methodologies to streamline the management of your computer systems. We offer flexible service plans that allow you to purchase only the services you need. We help you turn your computer systems into an effective, efficient component of your growing business. Whatever your needs may be, we are able to customize any package to fit your budget and IT infrastructure requirements.

Listed below is an overview of our comprehensive IT support packages. Contact us today for more information and get on the right technical track.

We aim to be flexible, so if there isn’t a perfect fit for you, then please let us know – we can tailor our services as needed.

Our range of monthly IT support packages are designed to make it easier for you to identify the best solution based on your needs and budget. We aim to be flexible, so if there isn’t a perfect fit for you, then please let us know – we can tailor our services as needed.

Our Pay as You Go IT support service is for businesses or IT teams needing complementary IT support and those not wishing to commit to a monthly contract - simply pay for the service you need.

This is an ideal ad-hoc service for general one-off IT support issues, emergency support, consultation services, project work and for companies with an existing IT department that require additional resources.

24/7 Monitoring & Management - Our Monitor-IT package will benefit any size of business including internal ICT teams. It will help everyone to ensure their IT estate runs efficiently and safely, while freeing up resource to focus on more strategic goals.

Perfect for smaller businesses, our Remote-IT package offers a cost-effective yet unlimited remote support service with 24x7 monitoring of your IT infrastructure and systems.

If you’re a small business with a keen eye on costs and budgeting, but you recognise the value of technology as a key enabler for efficiency, Remote-IT may be the best support option for you.

This package gives you unlimited remote support for your end-users, covering your computers, servers and network.

You can get in touch with our in-house Service Desk team by telephone, email, our online service desk, or Skype – as often as you like. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible

Manage-IT is our premium IT support package offering a fully outsourced IT department, from expert technical resource up to strategic planning at director level, tailored for your specific needs.

Manage-IT is our premium IT support package. It is fully featured and includes 24/7 remote monitoring and management, unlimited remote Service Desk support, as much onsite engineering time as you need plus a full range of flexible options to suit the most demanding scenarios.

A comprehensive alternative to having your own IT department, our Support-IT package provides unlimited remote support, onsite engineer time with 24x7 monitoring and on demand consultancy as needed.

With unlimited onsite engineering time, Support-IT is our most popular package, offering all sizes of businesses a complete and comprehensive outsourced support solution, so we become your trusted IT support team.

In addition to all the benefits of our 24/7 remote monitoring package (Monitor-IT) and unlimited remote support from our in-house Service Desk (Remote-IT), this package includes unlimited onsite engineering time.

With no hidden costs, our Support-IT package offers unparalleled value for money and complete transparency allowing you to easily budget for your monthly IT support spend. There is no need to pay for block hours in advance or worry about using onsite engineer time by a certain date – resources are available when you need them.

Combined with our expertise and advice, this is the perfect alternative to having your own full blown IT team, without all the cost and HR management.